How old does my child need to be before I can bring him/her to ride with me?
TEAMride loves that you want to ride with your kids! For the safety of your child and the riders around them, they must be at least 12 years old and a minimum height of 4’11”. Thank you for respecting this policy.

How is TEAMride different than a traditional spin class?
TEAMride truly offers a full-body workout.  Unlike traditional spin that focuses solely on the lower body, at TEAMride we incorporate upper-body work by doing arm presses, crunches & push-ups on the handlebars while cycling our legs!  Just to ensure we’ve worked that upper body enough, we also dedicate an entire song to hand weights. Abs & arms should get just as much love as everything else, right? We think so!

How do I get started?
1) Create your account!
2) Buy a class package
3) Book a bike at a time that works for you

How do I sign up for a class?
Reserve your bike online, hassle-free. View the schedule, choose a class that’s convenient for you, and select an available bike. If a class is full, put yourself on the waitlist. If a bike becomes available, you’ll be placed into the class and notified via email confirmation & text message.

When can I sign-up for a class?
Registration opens at 10:00am, 7 days before the scheduled class.

Do you accept walk-ins?
Absolutely! We recommend you book on-line for your convenience but if there’s a spot available we’ll get you in!

What should I do if it’s my first time at TEAMride?
We recommend that new riders arrive at least 15 minutes early.  This will allow us enough time to get you familiarized with the space and situated on your bike.  We look forward to meeting you!

What is the TEAMride cancellation policy?
We require that you cancel a reserved bike by 7:00pm the night before your scheduled class. Once a bike reservation is cancelled, that ride will be credited back to your TEAMride account. If you do not cancel prior to 7:00pm, you will forfeit that ride or if you are an Unlimited Monthly rider, you will incur a $15 fee.

What happens if I do not attend a ride I have reserved?
If you do not cancel your bike reservation by 7:00pm the night before your scheduled class, you will forfeit that ride. Your account will not be credited. As an Unlimited rider or an auto-renewing TEAMrider, you will incur a $15 fee.

Can my TEAMride credits be transferred to a friend?
Yes, absolutely! Please give us a call at 916.321.9215 or email us and we will take care of it for you.  Please note, credit transfers only apply to class packages – not Unlimited Monthly riders or auto-renewing memberships.

Do my TEAMride class credits expire?
Expiration dates differ based on package: 1 ride (30 day expiration), 5 rides (3 month expiration), 10 rides (6 month expiration) & 20 rides (1 year expiration). Our Unlimited Monthly Packages & auto-renewing memberships expire after 30 days.

What should I do if I want to sign-up for a class but there are no bikes available? 
Put yourself on the waitlist! We ALWAYS have cancellations. But make sure the phone number on your account is a textable number. You will receive a text message if you get into class off a waitlist. Please note: The only time we send out text messages is to get you off the waitlist!

How will I know if I’m off the waitlist and booked in a class? 
You will be notified by text message if you are placed into a class.

If I am a student, how do I get student pricing? 
As long as you are a full-time student, you qualify for student pricing. Email us a photo of your current Student I.D and your expected graduation date and we will add the 15% off directly onto your account.

What is your Unlimited Monthly package?
Unlimited Monthly allows you to ride as often as you would like in a 30-day period. The 30 days begins the 1st day you ride (not the day you purchase). Riding more than once in any given day incurs a $10 fee and no-showing incurs a $15 fee.

Do you provide refunds?
Once you have made a purchase, we do not provide a refund. If you purchased an apparel item we can provide store credit.

Question still not answered?
We love our riders so please let us know if there is anything we can do to make your experience at TEAMride the absolute best! No question is too small. Please shoot us an email or give us a call at 916.321.9215 and we will be happy to help you in any way possible.

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